Privacy Policy for Alex
Last Updated: March 21, 2025
1. Introduction
Alex ("we," "us," or "our") is committed to protecting the privacy of our users and their customers. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information through our platform and related services.
By using Alex, you agree to the terms set forth in this Privacy Policy.
2. Information We Collect
We collect two types of information:
Personal Information:
Names, email addresses, phone numbers
Company names, positions, professional details
Payment and billing information
Non-Personal Information:
Usage data (e.g., page views, features used, performance metrics)
Cookies and analytics data
Device and browser information
3. How We Use Your Information
We use collected information to:
Provide, improve, and personalize our services
Communicate with users (notifications, support, updates)
Process payments and billing
Analyze user behavior to enhance our platform
Comply with legal obligations and prevent fraud
4. Data Sharing and Disclosure
We may share information with:
Third-party service providers (payment processors, cloud hosting, data enrichment providers like Apollo.io)
Law enforcement or regulatory authorities if required by law
Partners involved in providing integrations requested by users
We will never sell your personal data.
5. Security
We implement rigorous security measures to protect user data:
Encryption (SSL) for data in transit
Secure cloud infrastructure on AWS
Regular security audits and testing
Despite our efforts, no internet transmission can be entirely secure; users should exercise care when sharing sensitive information.
6. GDPR Compliance & International Transfers
Alex adheres to GDPR principles. Users in the EU have rights to:
Access, rectify, or delete personal data
Restrict or object to processing
Withdraw consent previously given
International data transfers occur within GDPR guidelines, employing standard contractual clauses where necessary.
7. Data Retention
We retain personal data only as long as necessary to fulfill purposes described in this policy, comply with legal obligations, or resolve disputes. Users may request data deletion at any time.
8. Cookies
We use cookies to enhance user experience, understand platform usage, and improve services. Users can manage or block cookies via browser settings, though this may impact functionality.
9. Third-party Services
Our platform integrates third-party services (e.g., Stripe, HubSpot, Google). We encourage users to review the privacy policies of integrated third-party providers.
10. Children's Privacy
Our service is not intended for individuals under 18. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy occasionally. Significant changes will be communicated via email or through prominent notices on our platform.
12. Contact Information
For questions or requests concerning your personal data, please contact us at:
Email: admin@try-alex.com
Address: 2035 Sunset Lake RdNewark, DE 19702, USA
By continuing to use Alex, you acknowledge that you've read and agree to this Privacy Policy.